Refund policy

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Bodysuits and sale items are final sale and not eligible for returns or store credit. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and with tags (if tagged). 

To start a return, you can contact us at hello@shopwaveandrose.com with your order # and reason for return. If your return is accepted (typically it will be), we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions or assistance at hello@shopwaveandrose.com. 

Damages and issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. In this case, a full refund will be provided if approved. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be issued a refund in either a store credit or back to your payment method.